![]() ![]() Solid understanding of computer basics (Windows, Excel, Word, Email, and Internet).Excellent listening, oral, and written communication skills.High School education required college degree preferred.Ability to work both independently and within a team & demonstrate resourcefulness.Ability to adapt to (frequently) changing priorities.Ability to learn and apply new information.Ability to work through and adapt to change.Demonstrates attention to detail and quality, and sense of urgency for quick resolution.Ability to exhibit patience and empathy and diffuse customer dissatisfaction.Excellent problem solving skills and ‘can do’ attitude. ![]() Demonstrates great communication skills.Excellent interpersonal skills, friendly and outgoing personality who enjoys assisting others.Working knowledge of Coupa or ServiceNow (or other ticketing system) is a plus.Preferably 1 year experience in a shared services environment, although fresh graduates are welcome to join.Requirements for Qualification / Education / Experience: May perform other related/ad hoc tasks/report requests as required and/or assigned.Stays abreast of new processes and initiatives within the company.Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards.Engages with category leaders, process owners or IT based on documented processes.Engages with specialists (tier 2) after due diligence with the user, and after properly documenting all the information within the case management tool.Ensures all SOX and Audit compliance requirements are met. ![]()
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